Ordering and Dispatch
Please be aware that orders over the Easter period WILL be delayed. We are sorry for any inconvenience this may cause you.
Thursday the 18th of April before 4pm is the last day of same day dispatch, this means that your order should be with you on Tuesday the 23rd (if you live in Mainland UK) however, there may be delays due to the pressure our couriers are put under during such busy periods so please be patient.
There will be NO DISPATCH from Friday the 19th until Tuesday the 23rd. This means that if you place your order between these dates it may be processed by our warehouse but we will be unable to ship it. You should receive your order on Wednesday the 24th if you are located in Mainland UK however there may still be delays.
If you receive any emails from DPD during these periods stating that your order will be with you soon and it does not have your 1 hour delivery slot included in it please disregard this as it is most likely an automated message you have been sent from DPD as your order was processed by us, it is not necessarily accurate unless it has a time slot included in it.
We once again apologise for any inconvenience this causes and normal dispatch should resume once Easter is over. Thank you for being patient with us :)
|Ordering Times for same day dispatch (all times GMT London UK)|
|Monday to Friday||4:00pm|
|Saturday||Orders may be processed but no dispatch.|
|English Bank Holidays||
Orders placed after 4pm on a Friday for Mainland UK will be delivered Tuesday*.
If you are placing a large order i.e. £100+ please make sure that you place your order well before the 4pm cut off point as it will take time to pack and may miss the collection.
1) Just add your item(s) to the online shopping cart.
4) At the checkout stage, fill in the shipping details, making sure to complete all the required fields and submit it to our secure online payments gateway using your credit or debit card.
Please ensure that your order is correct before paying, as due to our next working day delivery, we will not be able to add to your order after it has been placed and paid for.
ORDERING OVER THE PHONE:We are happy to take your order over the phone you can do this by calling us on: +44 (0)191 645 6246
If you do not want to give your card details over the phone (e.g large orders) and would like to pay via Credit or Debit card, a payment link will be sent to your email address where you can pay for your order securely through the Cardsave/3D Secure Payment system.
If you have placed the order over the phone and would like to pay via a bank transfer please advise the agent and payment information will be emailed to you
PAYING FOR YOUR ORDER:Credit or Debit Card:
All cards are processed securely and you will be required to submit credit card validation through the online 3D Secure system.
Details of how to make a payment are displayed in the 'Payment' stage of checkout. This information will also be emailed to you.